Contact Us
Questions about fit, an order, delivery, or a return? We are here to help.
Before you write
Email luruiservice@hotmail.com and include your order number when applicable. A clear first message helps us respond accurately and avoids unnecessary back-and-forth.
- Fit and product questions: tell us which product and option you are considering.
- Order help: include the order number and the email used at checkout.
- Returns: include the item, delivery date, and reason for the request.
What happens next
We review the information you provide, identify the relevant product, order, or policy, and reply through the contact route you used. Some questions require a carrier, payment provider, or fulfillment check, so a complete first message helps avoid an unnecessary round trip.
Product and fit support
For useful guidance, include the product title, the option you are considering, and the fit or use you prefer. We can explain confirmed product information and help compare the available choices, but will not invent measurements or material details that are not supplied.
Order, delivery, and return support
For an existing order, include the order number and describe the outcome you need. For delivery issues, add the latest tracking status. For a return, wait for instructions before sending the parcel so it reaches the correct destination.
Protect your information
Never send payment-card numbers, passwords, or other sensitive credentials through email or the contact form. We only need the minimum information required to locate the order and understand the request.
What to expect from our reply
We aim to respond with clear, practical guidance. If your question concerns a product detail we cannot confirm, we will say so rather than guess. If your question concerns an order, we will explain the next step and any information we still need from you.
Contact details
Email is the primary contact route for Toravineox. Write to luruiservice@hotmail.com with the details listed above. We do not publish a phone number or physical address at this time.
Before contacting us about delivery
Orders are processed within 1–3 business days, and shipping typically takes 7–12 business days. If your order is still within this window, it may simply be in transit. Check your tracking information first, then contact us if the status has not updated or the delivery window has passed.
How to help us help you
Use a descriptive subject line, keep the message focused, and include only the details requested. This protects your privacy and lets us route your message to the right place quickly.