1. Return Window

You may request a return within 30 days after delivery. Return requests submitted after 30 days may not be accepted unless required by applicable consumer protection laws.

2. Right to Cancel

Where applicable, customers may have the right to cancel an online order within 14 days after delivery. After notifying us of cancellation, the item should be returned according to the return instructions we provide. This section does not affect your statutory rights.

3. Return Conditions

To be eligible for a return, the item must meet the following conditions:

• The item must be unused, unworn, unwashed, and in its original condition
• All original tags, labels, and packaging should be included where applicable
• The item must be free from perfume, makeup, deodorant marks, stains, pet hair, or signs of wear
• You must contact us before sending any item back

4. Non-Returnable Items

For hygiene and safety reasons, some items may not be eligible for return, including:

• Items marked as final sale or clearance
• Gift cards
• Intimate apparel, underwear, bodysuits, or swimwear where applicable
• Items that have been worn, washed, altered, damaged, or used
• Items returned without prior authorization

5. How to Request a Return

To request a return, please contact us by email before sending any item back. Please include:

• Your order number
• The email address used for your order
• The item you wish to return
• The reason for your return request
• Clear photos if the item is damaged, defective, or incorrect

Once your request has been reviewed, we will provide return instructions if your return is approved.

6. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a wrong item, damaged item, or defective item. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.

7. Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your statement after it has been processed. Processing time may vary depending on your bank or payment provider.

8. Original Shipping Fees

Original shipping fees are generally non-refundable unless the return is required by applicable law or caused by our mistake. If your order qualifies for a statutory cancellation refund, the cost of standard delivery may be refunded where required by law.

9. Damaged, Defective, or Wrong Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. Our support team will review the issue and help arrange a suitable solution. This does not affect your statutory rights.

10. Exchanges

If you need a different size, color, or style, please contact us first. Exchanges are subject to product availability. In some cases, the fastest option may be to return the original item and place a new order.

11. Refused or Unclaimed Packages

If a package is refused, unclaimed, returned due to an incorrect address, or returned because customs duties or local charges were not paid, any return shipping costs, customs fees, or related charges may be deducted from the refund where applicable.

Contact Information

For return or refund requests, please contact our customer support team:

Store Name: Verqaino

Website: verqaino.shop

Email: annemarie@verqaino.shop

Store Address: 7 EDGEDALE ROAD, SHEFFIELD, ENGLAND, S7 2BQ, Sheffield, S7 2BQ, United Kingdom